Service Brochure

Check In
Thank you for having your vehicle serviced at Arlington Heights Ford. Our service procedure starts with the Check In. We will tag your vehicle, ask you to sign a work order, a damage disclosure from, and introduce you to an Assistant Service Manager.
Write Up
You will meet with your Service Advisor to discuss needed repairs and maintenance. If required, you may be asked to go on a test drive with a technician to verify a condition.
Status Report
Your Service Advisor will contact you by 3:00pm with a status report if your vehicle was scheduled for that day. Other arrangements may be made if necessary.
Future Appointments Procedures

What to do when you need to have your vehicle serviced.

  1. You may use the internet to schedule your service appointment on our website here. We will respond with a confirmation of your appointment date. You can also call us directly at (888) 482-7570.
  2. Please arrive at your scheduled time. Proceed to the service door, where you will be greeted by a service porter who will tag your vehicle and direct you to your service advisor.

Service Hours
    Monday-Friday: 7am-7pm
    Saturday: 8am-5pm
    Sunday: Closed
Timely Update
If your vehicle requires additional time for repair, you can expect a timely update from your Service Advisor.
Vehicle Pickup

When you return, you can be confident that we've done our very best to FIX IT RIGHT THE FIRST TIME. Please go to the cashier to pick up your vehicle. The cashier will give you your paperwork. If you would like further explanation, just ask for your Assistant Service Manager. A service porter will bring your vehicle to the exit of the service drive. If any other problems please contact our Service Director Jerry Hood.


28 Ford Factory Technicians
Ford Blue Oval Certification 2000
Competitively priced maintenance service including Ford Required Maintenance Menu Packages
State of the art Computer Diagnostic Equipment
Extended Service Hours for your convenience

We are #1 in Customer Satisfaction Sales and Service 28 consecutive years in a row!

For Towing
Call 800-241-FORD for vehicles covered by FORD WARRANTY or FORD ESP. All others, call A-Express Towing at 847-991-0460, open 24 hours.
Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, license, processing and/or documentation fees. ?Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.